Terms and Conditions

Last Updated: June 22, 2022

Welcome to Revupilot (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://revupilot.co.uk, as well as any related services, tools, or features provided by us (collectively, the “Services”).

By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Services.

1. Overview of Our Services

Revupilot is a comprehensive reputation management platform designed to help businesses enhance their online visibility and credibility. Our key offerings include:

Automated Review Requests: We send professional and customized text and email invitations encouraging customers to leave reviews on platforms such as Google and social media.
Reputation Monitoring & Insights: We track and analyze reviews and brand mentions across multiple platforms, offering real-time alerts and dashboards to help you maintain a strong online reputation.
Professional Review Responses: Our experts can respond to customer reviews on your behalf, ensuring timely and thoughtful engagement.
Marketing with Customer Reviews: We help repurpose positive reviews into social media content, promotional assets, and website widgets to boost conversions.
System Integrations: Revupilot connects seamlessly with CRMs, Google Business Profiles, and social media platforms to streamline your workflow and automate review collection.

Our goal is to simplify and automate the reputation management process, allowing your business to focus on delivering exceptional customer experiences while we handle the rest.

2. Privacy and Data Handling

Our Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our Services. Please review it carefully before using our platform.

If you have questions about our data practices, contact us at support@revupilot.com.

3. Information We Collect

We collect personal and non-personal information in the following ways:

Information You Provide: This includes your name, contact details, billing information, and any data shared when registering, subscribing, or contacting us.
Automatically Collected Information: We collect technical data such as your IP address, browser type, operating system, and usage statistics through cookies and analytics tools.
Third-Party Data: We may obtain additional information from marketing partners, public sources, or integrated platforms to improve service personalization and relevance.

All personal data must be accurate and up to date. You are responsible for notifying us of any changes.

4. Use of Your Information

We process your information to:

Operate and maintain your account.
Provide and improve our Services.
Communicate updates, offers, and policy changes.
Detect and prevent fraud or misuse.
Comply with legal obligations.

We will only process your personal data when legally permitted — with your consent, as required by law, or as necessary to fulfill our contractual or legitimate business obligations.

5. Sharing of Information

We may share your data in the following situations:

Service Providers and Contractors: Third parties that assist us in operations such as data storage, analytics, hosting, or payment processing.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
Business Partners: To offer co-branded promotions or collaborative services.
Legal Compliance: When required by law, court order, or to protect our legal rights.
Google Maps APIs: Some of our Services may use Google Maps data (e.g., GPS or Wi-Fi location), stored on your device for up to three (3) months.

All third-party partners are contractually required to handle your data securely and in accordance with data protection laws.

6. Security

We implement technical and organizational safeguards to protect your personal data. However, no system can guarantee absolute security, and we cannot ensure protection against all unauthorized access or cyber threats.

7. User Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data.
To exercise your rights, contact us at support@revupilot.com. We will respond in accordance with applicable data protection laws.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience , analyze traffic, and personalize content. You can manage cookie preferences through your browser settings, though some features may be limited as a result.

9. Updates to These Terms

We may update these Terms periodically to reflect changes in our practices, technologies, or legal requirements. The “Last Updated” date will always indicate the most recent revision.
Continued use of our Services after updates signifies your acceptance of the revised Terms.

10. Contact Information

If you have questions, concerns, or feedback regarding these Terms, please contact us at:
📧 support@revupilot.com

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