Privacy Policy

Last Updated: August 1, 2025

This Privacy Policy (“Notice”) explains how Revupilot (“we,” “us,” or “our”) collects, uses, stores, and shares (“processes”) your personal information when you interact with our services (“Services”), including when you:

Visit our website at https://revupilot.com, or any of our sites linking to this Privacy Notice.
Use Revupilot, a comprehensive reputation management platform designed to help businesses enhance their online presence and build trust with customers.

Our Services include:

Automated Review Requests: We send professional text and email invitations encouraging happy customers to share feedback on Google, social media, and other major review platforms. Our system follows proven messaging strategies to help you collect authentic feedback effortlessly.
Reputation Monitoring & Insights: We track reviews and brand mentions across platforms, offering real-time dashboards and alerts so you can address potential issues early.
Professional Review Responses: Our team can respond to reviews on your behalf, thanking satisfied customers and addressing negative feedback with professionalism and care.
Marketing with Reviews: We transform your best customer reviews into social media posts, highlight reels, and website widgets to attract new leads and showcase your credibility.
System Integrations: Revupilot connects seamlessly with your CRM, Google Business Profile, and social media accounts, allowing automated review requests and centralized management.

At Revupilot, our mission is to simplify the entire review and reputation management process — so you can focus on delivering exceptional customer experiences while we help you shine online.

You may also engage with us through related activities such as sales, marketing, or events.

If you have questions or concerns about this Privacy Policy, please contact us at support@revupilot.co.uk.
By using our Services, you agree to this Notice. If you do not agree, please discontinue use of our Services.

Summary of Key Points

This summary highlights the main elements of our Privacy Policy. For complete details, please read the full policy below.

What Personal Information Do We Collect?

We collect personal information that you provide directly or that we automatically gather through your use of our Services. This may include details such as your name, contact information, and payment data.
→ See “Personal Information You Disclose to Us.”

Do We Process Sensitive Personal Information?

In certain cases, we may process sensitive data (such as uploaded customer lists) when required, with your consent, or as permitted by law.
→ See “Sensitive Information.”

Do We Collect Information from Third Parties?

Yes. We may obtain limited information from public databases, marketing partners, social media platforms, or other external sources to improve our records and enhance your experience.
→ See “Information Collected from Other Sources.”

How Do We Use Your Information?

We use your personal information to operate, improve, and maintain our Services; communicate with you; prevent fraud; and comply with applicable laws.
→ See “How Do We Process Your Information?”

When and With Whom Do We Share Data?

We share information only when necessary — for example, with trusted service providers, analytics platforms, payment processors, or business partners — and always under confidentiality obligations.
→ See “When and With Whom We Share Your Information.”

How Do We Keep Your Data Safe?

We apply organizational and technical safeguards to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
→ See “How We Keep Your Information Safe.”

What Are Your Rights?

Depending on your location, you may have legal rights to access, correct, or delete your personal data, as well as to restrict or object to certain processing activities.
→ See “Your Privacy Rights.”

How Can You Exercise These Rights?

To exercise your rights, please contact us at support@revupilot.co.uk. We will review and respond to your request in accordance with data protection laws.

What Information Do We Collect?
How Do We Process Your Information?
What Legal Bases Do We Rely On?
When and With Whom Do We Share Information?
Do We Use Cookies and Tracking Technologies?
Do We Offer AI-Based Products?
How Long Do We Keep Your Information?
Do We Collect Information from Minors?
What Are Your Privacy Rights?
Do-Not-Track Controls
U.S. Residents’ Specific Rights
Data Usage & Sharing
Updates to This Notice
Contact Information

1. Personal Information You Disclose to Us

In Short: We collect personal data you voluntarily provide.

We may collect personal information when you register for our Services, express interest in our products, participate in platform activities, or contact us directly. The type of data collected depends on your interactions and may include:

Name
Phone number
Email address
Mailing/billing address
Debit or credit card information
Authentication details
Contact preferences
Customer contact data (e.g., imported customer lists or CRM integrations)

Payment Data:
If you make a purchase, we collect payment details (such as card number and security code) required to process your payment. All payment data is securely handled by Stripe. View their privacy notice here: https://stripe.com/privacy.

All personal information must be accurate and up to date. Please notify us of any changes.

2. Information Automatically Collected

In Short: We automatically collect limited technical information about your device and how you use our Services.

When you use our platform, we automatically collect information such as your IP address, browser type, operating system, device ID, and activity data (e.g., pages visited, features used, and error logs). This helps us maintain security, monitor performance, and improve user experience.

Like most companies, we use cookies and similar technologies to collect data about usage patterns.

Examples include:

Log and Usage Data: Includes IP address, browser details, usage timestamps, and in-app activity.
Device Data: Includes information about the device and network you use to access our Services.
Location Data: We may collect approximate or precise location information depending on your device settings. You can disable this feature in your device settings at any time, though some functions may be limited.

Google API:
Our use of Google API data complies with the Google API Services User Data Policy, including Limited Use requirements.

3. Information Collected from Other Sources

In Short: We may receive limited data from public or third-party sources.

To improve our Services and maintain accurate records, we may collect additional information from marketing partners, affiliate programs, social media platforms, or public databases. This may include mailing addresses, job titles, email addresses, phone numbers, intent data, IP addresses, or social media profiles.

4. How We Process Your Information

In Short: We use your information to deliver, improve, and secure our Services.

We may process your information for purposes such as:

Account creation and management
Customer support and inquiries
Administrative updates (policy changes, service notifications, etc.)
Security and fraud prevention
Compliance with legal requirements

5. Legal Bases for Processing

We only process personal information when legally justified — such as when:

You have given consent;
It’s required to fulfill a contract with you;
It’s necessary to comply with the law;
It’s in our legitimate business interest; or
It’s necessary to protect your or others’ vital interests.

6. When and With Whom We Share Information

In Short: We share data only when necessary to operate our business or comply with legal obligations.

We may share information with trusted third-party vendors, contractors, or service providers who assist in operating our Services. These partners are bound by strict confidentiality and data protection agreements.

Examples of third parties include:

Ad networks
Cloud and hosting providers
Analytics tools
Payment processors
CRM and integration platforms
Retargeting and testing tools